This article is about the warranty on products you buy from ChinaHCS.com
All goods dispatched from ChinaHCS are checked for quality, including checks of the appearance of the goods, the function of the hardware and software, the packaging, and inclusion of applicable accessories and power adapters.
ChinaHCS aims to communicate openly, promptly, and carefully with all customers in relation to issues with received goods.
If you are a customer with goods which appear to have a problem, please talk to us before initiating complaints with your credit card provider. Usually there is a way for us to resolve your issue quickly and make you satisfied!
What Does ChinaHCS's Warranty Imply?
As a wholesaler ChinaHCS can only offer compensation for faulty products. In other words if the product is broken you can contact us to send it back for a repair.
Warranty Does Not Include:
The warranty does not include any kind of:
- Technical support on product usability
- Advice about product's configuration
- Recommendations about how to connect products or compatibility
- Software or firmware update as it would void ChinaHCS's warranty
- Product issue diagnostic and troubleshooting advice
Warranty By Default Covers Repair
The ChinaHCS warranty means we will repair your faulty item for free and send it back to you for free. Other compensation is not normally available. If an item is impossible to repair to a good working condition we will credit you the product cost instead. Shipping fees are not refundable as they not are charged by ChinaHCS.
When Does The 12 Month Warranty Start From?
The warranty period begins from the receipt of the goods by the initial consignee. In the case of resellers, this is when the vendor receives the goods from ChinaHCS. The period is exactly 365 days from that time. For example, a product on the 365th day is covered, but a product on the 366th is no longer covered.
Who Pays For What?
In What Situations Are Returns/Compensation NOT Approved By ChinaHCS?
Below are instances where a customer will not be eligible for returns and/or compensation:
- Unapproved returns or returned products not processed through ChinaHCS's RMA procedure;
- Products whose 12-Month warranty period has expired;
- Received returned products that are damaged because of inadequate or unsecure packaging;
- Products that were originally approved for return through our RMA procedure but have been confirmed by our QC engineers to be functioning after testing shall not be returned to the buyer.
- Broken products caused by misuse or mishandling;
- Returns of your unwanted, unsold yet functional products;
- Products bought by mistake
The customer is solely responsible for choosing the right product, including for example
We will send you exactly what you order, so please read descriptions before purchasing.
If the consignee of a delivery refuses or fails to accept delivery for any reason, including refusal to comply with customs clearance/costs or simply having an incorrect address, ChinaHCS accepts no liability and the customer will not be eligible for compensation.